Accessibility statement

This is the accessibility statement for Ashington House Surgery website, run by NHS England.

Information in different formats

If you need information in a different format like large print or Braille, please ask us by:

We will answer within 5 working days.

Reporting problems

If you find any problems not mentioned in this statement, or if you think we are not meeting accessibility requirements, please let us know by:

Making a complaint

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, known as the "Accessibility Regulations".

If you contacted us to report a problem with this website and you are not happy with the way we responded, you can contact the Equality Advisory and Support Service (EASS).

Technical information

NHS England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with Web Content Accessibility Guidelines version(WCAG) 2.2 Level AA standard.

Non-accessible content

We know about the following areas where the website does not meet accessibility standards and we have a plan to address each of them.

Navigable

  • Several links on the website pages have the visible and programmatic link phrase of "NHS website", but each of these links directs the user to a different NHS website, thus people who use a screen reader and listen to links read out to them out of context may activate the wrong link for their specific requirements. This fails WCAG 2.2 Success Criterion 2.4.4 Link Purpose (In Context) (A). We plan to ensure that all links on a page that direct people to different pages or websites have a clear and unique link phrase.

  • The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018. While there may be PDFs on the website, we want to reassure you that we no longer intend to use PDFs going forward. Any content we publish from now on will meet accessibility standards.

    If you cannot access a PDF, please contact us at the surgery to let us know. 

Disproportionate burden

Meeting WCAG 2.2 Level AA is not a disproportionate burden.

Statement preparation

This statement was prepared on 21st October 2024. It was last reviewed on 21/10/2024. 

This website was last tested in October 2023. The test was carried out by TetraLogical basing on the Example Surgery Content "Spindogs" page.