Prescriptions at Ashington House Surgery

Repeat Prescriptions

PLEASE ALLOW 5 WORKING DAYS FOR YOUR REPEAT MEDICATION REQUEST TO BE ACTIONED

In light of the scheduled closure of the POD and due to errors that can be made, we are insisting patients use more secure methods listed below to request their repeat medication.

• Via Systmone Online– This service is directly linked to patient medical records and will ensure a much more accurate way of requesting medication.  To sign-up to this service and to avoid problems obtaining your medication, please see reception and provide one form of ID.  When your account has been set up, you can login via this page https://systmonline.tpp-uk.com/2/Login?Date=20240428125057

 

• Via the NHS App– Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS https://apps.apple.com/gb/app/nhs-app/id1388411277 and Android https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline&hl=en&gl=USTo request your repeat medication, you will be required to have a ‘Systmone Online’ account (see above).If you require any assistance using the NHS APP and it’s functionality, please click this link https://www.nhs.uk/nhs-app/nhs-app-help-and-support/
• Via Email – you can request what you need by sending the practice an email.to prescriptions.ashington@nhs.net once received your request will be processed appropriately if you have provided ALL the following information:

 

• Full Name
• Date of Birth
• Your Registered Practice
• Nominated Pharmacy.
• Full Details of Requested Items (name, dosage, quantity etc.)

Our reception team have been instructed to respond to your email to ask for any additional information if you have not provided the above details in full.

 

ONLY REPEAT MEDICATION REQUESTS TO THIS EMAIL ACCOUNT WILL BE ACTIONED.  PLEASE SEND ANY GENERAL ENQUIRIES SEPARATELY TO general.ashington@nhs.net

 

• At the Surgery– Repeat slips or handwritten requests can be placed in the prescription drop box located inside our main entrance on the wall which is clearly labelled.

 

• Via post – Please send your repeat prescription requests to -:

Ashington House Surgery,
Ashington Way,
Westlea,
Swindon,
Wiltshire,
SN5 7XY

If you are struggling to order your prescription via the options available please get in touch to discuss this with our team by calling on 01793 614840.

Nominating a pharmacy

When you order a repeat prescription online, you will have to nominate a pharmacy to prepare your prescription and for you to pick it up from.

You can nominate a pharmacy by using the NHS App or logging into the NHS website using a web browser. A high street pharmacy is where you collect your prescriptions in person. If you have chosen an online-only pharmacy, then they will send your prescription in the post.

If you order your prescription online:

• You will no longer need to collect paper prescriptions from our surgery.
• Your nominated pharmacy will have your prescriptions ready to collect until you change or remove them.

For more information about nominating a pharmacy, visit the Nominate a Pharmacy page on the NHS website.

How your pharmacy can help

Pharmacists are qualified healthcare professionals who can help you with minor health concerns. They can offer medical advice and over-the-counter medicines for minor illnesses like coughs, colds, tummy problems and aches and pains.

For symptoms that are more serious, we suggest visiting your GP or nurse. You can book an appointment by going to our Appointments page.

Prescription charges

The NHS prescription charges apply to England only.

The Government provides help for those who have difficulty paying NHS prescriptions. You can find out more about whether you’re entitled to support from the Government on the NHS Prescription charges page on the NHS website.

More information and advice about NHS England prescription charges are on the Who can get a free prescription page on the NHS website.

Questions about your prescription

We are available to help with any problems about your prescription. Contact us if you are having problems with:

• Ordering repeat prescriptions
• Your pharmacy
• Out of stock items
• General concerns about your medication.

You can contact the Surgery here.

You can also find more information about prescriptions on the NHS website.