Rapid Health FAQs
We are pleased to announce a new model of care allowing us to provide our patients online access and ensure you are directed to the correct clinician in the correct time frame for your care needs. This model adopts a total triage approach in partnership with Rapid Health.
What does Total Triage mean?
Triage is a process in which health professionals use screening guidelines to help determine how best to treat you. To better support our patients with more timely and equal access to clinical care, we’ve introduced this model. This allows us to quickly and efficiently guide patients to the most appropriate treatment pathway.
With total triage, you'll be asked a series of tailored questions based on your health concern, connecting you with the right clinician or healthcare service to meet your individual needs.
Why are we making this change now?
From October the government introduced a mandate requiring GP practices to offer online access to appointments. This provides patients with another option of access alongside traditional methods.
We’ve also listened closely to your feedback about the difficulties in booking appointments and the stress of the 8am rush. As a practice we’re committed to improving and developing our services to better meet your needs.
So, when we heard about the mandate, we saw an opportunity to go further. We chose to introduce a new model of care that not only meets the government's requirements but enhances the overall experience for our patients.
We truly believe this approach will lead to more accessible and supportive care for everyone.
When will the system be available?
The new online system will be available from 20:00 on Sunday evening to Friday evening (inclusive) each week, excluding Bank Holidays.
Do I need to do anything now?
To help us transition to this service we kindly ask you to ensure you have an up-to-date email address attached to your health record. Having an up-to-date email will allow you to easily request a GP appointment via the online form. You can check and update your email address using the NHS App and your NHS account.
What do I do if I need to book an appointment that isn't with a GP?
While much of our service involves supporting patients through GP appointments, we also offer a wide range of care from other clinical professionals. If you need to book a blood test, smear test, Long Term Condition (LTC) review or any other service not provided by a GP, please submit a Rapid Health Admin Request form available on our website.
Alternatively, you can book by phone using traditional methods. A member of our Care Navigation Team will help arrange the appropriate appointment for you.
We hope this information has been helpful. If you have any further questions, please contact us and we'll do our best to assist you.
Join us in saying goodbye to the 8am rush with our new model of care approach launching early September!