At Ashington House Surgery, we value patient feedback to help us review and improve the services we offer. There are different ways you can send us feedback. Find more information about giving feedback or making a complaint below.
You can give patient feedback by completing our online form.
You can also give feedback by contacting the surgery directly or by completing one of our comment cards at the surgery.
We take complaints very seriously. If you would like to make a complaint regarding the Practice or the services we offer, please contact the Practice Manager preferably in writing. Every effort will be made to answer your concerns as soon as possible.
Please write to –
Practice Manager
Ashington House Surgery
Westlea
SWINDON
SN5 7XY
or email general.ashington@nhs.net
If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.
If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.
You can find more information about making a complaint about NHS services on the NHS website.